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Our Values
Columbus Glass Block
is dedicated to provide products and systems to make our customers' homes and
businesses more secure and beautiful, however we strive for much more than that!
What is it that makes us unique? What do we value?
- We value a "quick and painless buying experience"
for our customers- When you invite us into your home or business we don't believe
in a drawn-out or high pressure sales process to get you to "buy today." We pride
ourselves in being courteous, professional, and respectful of your time, needs,
and budget! We want to earn your trust. We try to learn what you want to
accomplish and present the features and benefits of our products we think will be
of value to you. We'll give you the best price the first time, while providing
straightforward honest answers to your questions. We believe this philosophy is
the cornerstone of a thriving business that has had the good fortune to be in business
28 years and serve over 150,000 customers.
- We value honesty and integrity - This is our foundation.
The "right thing" to do is not always the easiest thing to do. We need
to admit our mistakes and be accountable to learn from them. We must be honest and
live up to the trust our customer's have shown in us.
- We provide education and training for all. We offer
training for those who need to get better in the basic skills of reading and math
or to those who need advanced training provided at seminars and universities.
- We value up to date systems - We need our systems
to be fast and efficient to provide customers' timely answers.
- We value "human touch" - There can be no
substitute for people who care. "You don't care how much we know until
you know how much we care."
- We value our community - We recognize that we are
privileged to live in the United States and are responsible to commit our time and
resources to "give back" to socially responsible causes.
- We value honest feedback - It is only through feedback
and self- evaluation from our customers and our people that we can focus on getting
better. We want you to feel you can contact anyone in our company and get responsive
answers to your questions.
We thank you for considering
Columbus Glass Block
and look forward to the opportunity to be of service to you! If I can be of personal
service to you don't hesitate to email me for help.
Sincerely,
Michael A. Foti
President
Email:
mfoti@columbusglassblock.com
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